October 24, 2023 @ 9:00 am – 10:30 am
Online continuing education workshop

Pro Bono Counseling

2023 Professional Continuing Education Online Webinar

Working with Interpreters for Language Access in Mental Health Care

Tuesday, October 24, 2023, from 9:00 AM – 10:30 AM

Online Workshop – 1.5 CE Credits

Fee: $19/person

FREE for Active PBC Volunteer Clinicians

Featured Presenters: Rebekah Grafton and Sean Heyneman

Session Description: This workshop will present best practices for clinicians working with interpreters to serve non- or limited-English-proficient clients. Workshop content will cover areas including the role of the interpreter and its limits, practices to create the most effective interpreting environment before, during, and after a session, tips for how to remain client centered while working with an interpreter, and other content to increase clinicians’ confidence in working with interpreters.


Learning Objectives:

At the end of this presentation, the participant will be able to:

  • Define essential terminology related to language access and language services.
  • Describe and apply best practices for working with interpreters before, during, and after a session.
  • Identify the scope and limitations of the interpreter’s role and their relationship to the clinician’s role in an interpretation session.

Presenter Bio: Rebekah Grafton

Rebekah Grafton is the Training and Technical Assistance Specialist in the Language Access Program at Ayuda. In this role, she prepares and provides trainings to legal and victim services non-profits on language access, best practices for working with interpreters, and using Ayuda’s language access services. She also coordinates and facilitates specialized trainings for interpreters working in legal and victim settings and manages the onboarding of new interpreters to Ayuda’s interpreter banks. Additionally, she advises non-profit service providers on questions regarding their language access needs and provides general assistance to both service providers and interpreters working with Ayuda’s banks.

Rebekah previously spent two years as a Language Access Coordinator for Ayuda, coordinating interpretation and translation services for non-profit legal service providers and law firms in DC and Maryland. Additionally, she has experience working with refugee agencies in reception and placement and English education, and she occasionally works as a freelance translator. Rebekah holds a bachelor’s degree in Linguistics and French from Georgetown University, and a certificate in Advanced Arabic Language and Culture from the American University in Cairo.

Presenter Bio: Sean Heyneman

Sean Heyneman is a Language Access Manager at Ayuda. The Language Access Program trains interpreters, educates service providers, advocates for enforcement and amendment of local and federal language access laws, and arranges interpretation and translation services for dozens of nonprofits throughout the DC metropolitan area.

Sean oversees the coordination of interpretation and translation for nonprofit organizations providing victims services for their Maryland clients. He also oversees trainings for interpreters on working in a victim services setting and, for victim service providers, on best practices regarding interpretation, language access, and use of Ayuda’s interpreter banks.

Sean has previously trained public health workers for the COVID-19 response and has several years of experience in teaching, teacher training, and international development in the educational and cultural spheres. Sean received his MS in Environment & Sustainability at University of Michigan, and his BA in International Relations from State University of New York, College at Geneseo.

Workshop registrants will receive a code prior to the webinar to log on to Zoom and participate in the online session.

IMPORTANT: Attendance will be monitored. Participants must be logged on to the meeting by the workshop start time and participate in the entire event in order to earn CE credit.

Pro Bono Counseling is approved by the American Psychological Association to sponsor continuing education for psychologists. Pro Bono Counseling maintains responsibility for this program and its content. The Maryland Boards of Social Work Examiners and Professional Counselors and Therapists certify that this program meets the criteria for 1.5 credit hours of continuing education for social workers (Category 1), professional counselors, and therapists (Category A-pending) licensed in Maryland.

CE credit is granted to participants with documented attendance at individual workshops. Attendance is monitored. Credit will not be granted to registrants who log on late or depart early from a session. It is the responsibility of registrants to comply with these requirements.

By registering for this event, all participants agree to abide by the following code of conduct:

Workshop Code of Conduct

Pro Bono Counseling (PBC) is dedicated to providing a positive continuing education experience for everyone of all backgrounds and identities. We do not tolerate disrespectful behavior or harassment of workshop participants, facilitators, or PBC staff in any form. We do not tolerate discrimination or harassment on the basis of characteristics that include but are not limited to: gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, citizenship, veteran status, pregnancy status, race, ethnicity, or religion. Anyone asked to stop unacceptable behavior is expected to comply immediately. If a participant engages in unacceptable behavior, PBC may take any action it deems appropriate, including warning or expelling the offender from the event with no refund.

Workshop Views Disclaimer

The views expressed by the workshop presenter(s) and participants are their own opinions and do not represent Pro Bono Counseling, and do not imply an endorsement of them or the organizations they represent.